Frequently Asked Questions by Golf Members

June 01, 2020 1 Comment

Golf Members, we have started to compile a list of frequently asked questions that many of you have been asking, while formulating answers to these great questions. If you have any other pressing questions that you would like answered, feel free to reach out to us - we plan to continue to add to this list as we move forward.

Q1A/ BOOKING A TEE-TIME IN CHRONOGOLF: WHY DOES IT ALWAYS ADD A HALF CART TO EACH PLAYER IN MY BOOKING WHEN I'M A WALKING MEMBER?

A/ Long story short, this is a default functionality with Chronogolf. We have the option of selecting either default with 1/2 cart or default walk. And since the majority of our members have a cart membership, we elected to use the default cart option. This also makes it easier for our staff during the check-in process, as the do not have to take extra steps to take a cart.

Q1B/ BUT WILL I BE CHARGED FOR THE HALF CART?

A/ No. You will NOT be charged, unless you come in and make payment for a half cart. The default half cart is listed as an option for walking members, in the case they elect to add a cart to their round.

Q2/ DO I REALLY HAVE TO CHECK IN AT THE PRO SHOP?

A/ Yes. It is important to check in before each round of golf, particularly during the pandemic, but also during all normal operations. We ask that members simply check in with the golf operations staff in the pro shop, with a simple, "Hello, I'm (or we're) here." This allows us to confirm who is (or isn't) on the course, in the case a situation were to arise. We also REALLY like seeing your smiling faces, because who doesn't LOVE the game of golf...BEFORE they play, LOL.

Q3/ WHY CAN'T I DRIVE IN THE PARKING LOT TO PICK UP MY CLUBS DURING THE PANDEMIC?

A/ We understand that carrying golf clubs, through the parking lot, is not easy for everyone, especially our elder members. We have implemented a number of policies during the pandemic, to ensure the protection of our staff and customers, one of which is ensuring that the golf carts return to the 'cart cleaning area' after a round, which does not always happen when golf carts are permitted throughout the parking area. By isolating our 'cart cleaning area' to one location, we ensure that ALL golf carts return to the right place, where they can be properly sanitized before returning to the playing area (or cart storage shop). Furthermore, with strict restrictions on alcohol in the parking lot, during regular practice, and nowhere for golfers to convene after a golf round, during the pandemic, restricting the golf carts to one area limits the risk for all involved.

To make things easier, we encourage our members to drop their golf bags at the bag drop, then park their car and walk back to the bag drop, without having to carry a golf bag. Another option is to purchase a locker rental for the season.

Q4/ HOW DO I LOGIN INTO MY GOLF CANADA (HANDICAP) ACCOUNT?

We have listed all members in the Golf Canada system and over 400 new scores have already been added by members, in the first three weeks! You should have received an email stating that your Golf Canada membership has been renewed. If you did not receive it and/or having trouble logging in, please follow these steps (in order in that they are listed):

  1. Click here to try logging in, using your former Golf Canada login username and password.
  2. If you forget your password, please select 'Forget your password or username?' and go through the necessary steps to reset your password.
  3. If these steps still do not work, please contact Rebecca, Golf Operations Supervisor, in the Pro Shop to first, check that the email in the Golf Canada system is correct and then if so, ask her to send you a 'Password reset link email'.
  4. Finally, if you do not receive this reset email, the final step is to ask Rebecca to provide you with your username and ask her to change your password in the admin back end, to a basic password, which you can later reset once you've logged into Golf Canada for the first time.

Q5/ HOW DO I LOGIN TO ORDER FOOD & BEVERAGES ONLINE FOR TAKEOUT?

First off, to login into our new online food & beverage (F&B) ordering system, the first time you order, you need to REGISTER a new account, during the checkout process. Some members thought that the login info for the online F&B ordering system was the same as their Chronogolf account. This is false.

The online F&B ordering system is a different system, from a different supplier and therefore, you need a separate set of credentials. Note that the username and password for our online F&B ordering system can be the SAME as your Chronogolf, if you so choose to do so when registering.

Please note that the new online F&B system for ordering takeout is VERY user friendly and SIMPLE to use, so do NOT be afraid to place your first order! And you can click here to do so.





1 Response

les mckay
les mckay

June 02, 2020

Matt, we are checking in as you have asked, a carry over from a plan last yr., I find it hard to believe that your tee sheet, at the starter stand ,and your computer with tee time info, are not enough. your making everyone with membership,s expose them selves to at least 5 contact area,s, 2 staircase railing,s, 2 door,s, and sometimes a confined pro shop, club house, that,s 6, out side I think everybody is trying, but with stranger,s
it,s up to the person to keep there distance, some times not easy, but everything other than that I think is going fine.
Les Mckay

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